FAQs

 

 

WHERE ARE OUR GEMSTONES FROM?

We source all of our stones from our wonderful and supportive suppliers in Thailand and as many know, Thailand imports some of the best gemstones in the world. Our stones are directly imported from their mining locations, such as Thailand, India, Brazil, Turkey and Africa (no not where the blood diamonds are from). Our stones arrive into Thailand in their rough natural gemstone form. This is where the fun begins. I select all our stones myself, before they are all individually hand cut just for our designs. Because my designs are very specific and because quality is important to us, they are all treated with individual attention. If I'm not happy with a stone, I don't use it! A budding gemologist, quality, stone origin and of course ethically sourced stones are important to me.

More recently we have expanded our wings and we're exploring gemstone options in Myanmar.

WHAT GEMSTONES DO WE USE?

We're always on the gem-hunt and on the lookout for new gemstone choices to add to our collection. Some of our favourite gemstones in our collection include: Blue Topaz, Yellow Citrine, Lemon Quartz, Green Quartz (commonly called Green Amethyst), Smoky Quartz, Purple Amethyst, Peridot, Blue and Pink Chalcedony, Black and Green Onyx, Rose Quartz and Black Spinel. As we grow, so will our collection to include more gemstone choices.

*Many natural gemstones today are heat enhanced to brighten them, to remove imperfections, and magnify their natural beauty. They are no less desirable. In fact, often more beautiful. We do not use synthetic, filled or plastic, glass reproductions of any kind. However, we can also source natural unheated/treated stones upon request.

Can't see what you're looking for? Email us and we will be delighted to help natalie@elverddesigns.com

WHERE IS ELVERD DESIGNS LOCATED?

We are based in Singapore, Yangon and Bangkok. We post all orders directly from Singapore.

DO YOU HAVE A SHOWROOM I CAN VISIT?

Yes, we have recently opened a beautiful collective boutique, TheAc in Singapore. Located at 420 Joo Chiat Road S427641. We welcome you to visit our new flagship store to view and try on our collection in person. We also offer a custom made service, please contact us directly for an appointment. And we often attend pop up style boutique events. For details of our next event check out our line up under EVENTS at the footer of our website. Not in Singapore? That's ok, we are here to help you wherever you might be and we ship worldwide. Get in touch today. 

Our collection is also available in selected retailers and other online stores. Please refer to our Stockists locations at the top of our homepage.

PERSONAL SERVICE

Need help selecting? Purchasing a birthday gift? Unsure of your ring size? Are you a Mr buying for your queen? We are experts at this, have many happy customers, and love to help with gift purchases. 

Talk with our designer now via WhatsApp +65 9647 9944 from anywhere!

WHERE IS OUR JEWELLERY MADE?

Our jewellery is all hand-made with care in Bangkok by experienced goldsmiths.

Why Bangkok? Thailand is well known for their jewellery artisans and after searching for the right manufacturing fit for my designs and boutique business needs, I met a small family owned and operated business team in Bangkok who employ talented goldsmiths that work their magic for us. What appealed to me was not only their manufacturing standards, but their quality of work space and "fair trade" approach to their business and staff. This is important to us.

WHAT MATERIAL IS YOUR JEWELLERY MADE OF?

You choose! Silver, Gold (yellow, white, rose) or Platinum. Contact us for gold and platinum quotations. 

Many of our items listed on our website are made with the solid 925 Stirling Silver. The inspiration behind our capsule collection was to design affordable, wearable, luxury jewellery using beautiful, natural gemstones as the centrepiece. With this in mind, many of our pieces are made with Stirling Silver and finished with Rhodium plating. Rhodium is a member of the Platinum family and provides all our pieces with a beautiful finish, much like the brightness of white gold. It will be our pleasure to create our designs for you in gold. Please contact us for a quotation. 

DO YOU OFFER A WARRANTY?

Yes, all our pieces are covered under our personal one year warranty for any manufacturing failure. Should your Elverd Designs piece require service during this warranty period, it will be repaired when possible or replaced with a comparable product free of charge. Your Elverd Designs piece will arrive with a One Year Warranty and Care Instruction card. Please ensure you read our Jewellery Care advice. To keep your precious pieces looking their best. 

*We scrutinies everything that we make and each piece must pass our high quality standard check before we sell or mail to you. 

WHO DESIGNS OUR JEWELLERY?

Words by Natalie- Founder and designer. 

"Gemstones and jewellery design are my love and passion. I draw inspiration from my travels, the people I have met, and from the colourful, inspiring and beautiful countries I have been fortunate enough to have lived. At the age of seven, I moved to Cocos Island with my family from Australia and then later with my own family to Cambodia, Dubai, Singapore and now Myanmar. Asia has been a wonderfully colourful, vibrant and inspiring place to live. I adore it, and draw inspiration from my travel experiences and surroundings."

All of our jewellery designs come alive after much discussion with our jewellers in Thailand. I hope to continue to develop my design style and grow as a designer. Please refer to our "About Us" tab at the top of our website homepage, or our "Media" page for more information.

CUSTOM PIECES

We will be delighted to help and offer a custom made service. Select your Elverd Designs piece and we may be able to source you a different stone option. And hand make to order in gold or platinum.

You've seen something on our Facebook page but it's not on our Website? New designs and custom pieces hit our FaceBook and social media feeds before our website, contact us.

WHERE DO WE POST TO?

Anywhere we possibly can- and best of all, postage is free!

Refer to our POSTAGE page for more information and express post options.

Email us for unusual delivery location requests. CUSTOMS AND DUTY

Postal charges do not include possible taxes and duties which may be applied by customs in the country where the order will arrive to. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.

WHAT IS MY RING SIZE?

Please refer to our user friendly Ring Sizing Chart located at the footer of our website. We're here to help guide you with this.  

SOLD OUT ITEMS

We are a boutique business and do not manufacture items in large quantities. We hand-make to order and if we are out of stock in a design or size you need. We will do our best to back order this item for you. Contact us as soon as possible natalie@elverdesigns.com

Talk to our designer now on WhatsApp +65 9647 9944 from any location.

RETURNS

Please refer to our RETURNS policy at the footer of our website.

MORE QUESTIONS?

Contact us at info@elverddesigns.com we are here to help.

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