FAQs

 

 

WHERE ARE OUR GEMSTONES FROM?

We source all of our stones from our wonderful and supportive suppliers in Thailand and as many know, Thailand imports some of the best gemstones in the world. Our stones are directly imported from their mining locations, such as Thailand, India, Brazil, Turkey and Africa (no not where the blood diamonds are from). Our stones arrive into Thailand in their rough natural gemstone form. This is where the fun begins. I select all our stones myself, before they are all individually hand cut just for our designs. Because my designs are very specific and because quality is important to us, they are all treated with individual attention. If I'm not happy with a stone, I don't use it! A budding gemologist, quality, stone origin and of course ethically sourced stones are important to me.

More recently we have expanded our wings and we're exploring gemstone options in Myanmar.

WHAT GEMSTONES DO WE USE?

We're always on the gem-hunt and on the lookout for new gemstone choices to add to our collection. Some of our favourite gemstones in our collection include: Blue Topaz, Yellow Citrine, Lemon Quartz, Green Quartz (commonly called Green Amethyst), Smoky Quartz, Purple Amethyst, Peridot, Pink Chalcedony, Black Onyx, Green Agate, Rose Quartz, Black Spinel and recently added Malachite, Lapis Lazuli to our new Santorini ring collection. As we grow, so will our collection to include more gemstone choices.

*Many natural gemstones today are heat enhanced to brighten them, to remove imperfections, and magnify their natural beauty. They are no less desirable. In fact, often more beautiful. We do not use synthetic, filled or plastic, glass reproductions of any kind. 

Can't see what you're looking for? Email us and we will be delighted to help natalie@elverddesigns.com

WHERE IS ELVERD DESIGNS LOCATED?

We are based in Singapore and post all orders directly from our Singapore shop location. TheAc 420 Joo Chiat Rd. 

DO YOU HAVE A SHOWROOM I CAN VISIT?

Yes, we have a beautiful collective boutique located in Singapore, 420 Joo Chiat Road S427641. We welcome you to visit our flagship store to view and try on our collection in person.

TheAC shop hours: Tues - Sat 10am to 6pm. Sun 12 to 5pm. Monday closed. 

We often attend pop ups, fashion shows & fundraising events. For details of our next event check out our line up under EVENTS at the footer of our website. Not in Singapore? That's ok, we speed post worldwide.

PERSONAL SERVICE

Need help selecting? Purchasing a birthday gift? Unsure of your ring size? Are you a Mr buying for your queen? We're experts at this and have many happy customers. We love to help with gift purchases. 

Talk with our designer now via WhatsApp +95 9793 106315 or on our website live chat service at the bottom right of your screen. 

WHERE IS OUR JEWELLERY MADE?

Our jewellery is all hand-made with care in Bangkok by our experienced goldsmiths. We have been working with our trusted jewellers for many years. 

Why Bangkok? Thailand is well known for their jewellery artisans and after searching for the right manufacturing fit for my designs and boutique business needs, I met a small family owned and operated business team in Bangkok who employ talented goldsmiths that work their magic for us. What appealed to me was not only their high quality manufacturing standards, but their quality of work space and "fair trade" approach to their business and staff. This is important to us.

WHAT MATERIAL IS YOUR JEWELLERY MADE OF?

The inspiration behind our collection is to design affordable, wearable, luxury jewellery using beautiful, natural gemstones as the centrepiece. With this in mind, our Silver collections are made with solid 925 Sterling Silver and plated with Rhodium. Rhodium is a member of the Platinum family and provides all our pieces with a beautiful luxurious finish, like the brightness of white gold. 

All our designs may be made in 925 Sterling silver/rhodium plating, yellow, rose, white gold in 9K, 14K, 18K, or 22K. Don't see what you're looking for on our website? Email us. 

Rhodium Plating: Our 925 Sterling silver pieces are all Rhodium plated. We only use the best quality and plate with double thickness market standard rhodium.  We apply the same principal as rhodium plating on white gold. This plating will help prevent your silver pieces from tarnishing (oxidising) as quickly as most other silver jewellery will. The appearance is that of white gold, shiny and luxurious. Rhodium plating is not permanent. Please remove your jewellery whilst swimming, showering, cleaning, exercising, applying hand creams. All jewellery needs TLC and humid weather conditions may effect the plating. When not worn, dry, and store in small airtight bags. If traveling, this will also help to prevent damage and scratches. From time to time, you may need to re-plate the rhodium, as the plating will eventually wear off. This is common practice and most jewellery shops in your city location will offer this service and it is relatively inexpensive. 

 

DO YOU OFFER A WARRANTY?

Yes, all our pieces are covered under our one year warranty for manufacturing faults. We do have quality control systems to check each item before we sell it. Unfortunately our warranty DOES NOT cover damaged caused by accidental drops, or knocks that may break or damage your jewellery/gemstones. All jewellery is precious and must be carefully stored and cared for. Please use TLC to store your pieces when you are not wearing them, remove jewellery whilst cleaning, washing, swimming, showering, gardening, applying creams, perfumes etc.. and we advise children not to play with your jewellery. One drop onto a hard surface may cause irreparable damage to your precious jewellery, a drop/knock may break a prong holding stones in place and cause them to fall out, or chip/break a gemstone. Please be mindful that silver is a softer metal than gold and may bend or break if knocked with force onto a surface.  

WHO DESIGNS OUR JEWELLERY?

Words by Natalie- Founder and designer. 

"Gemstones and jewellery design are my love and passion. I draw inspiration from my travels, the people I have met, and from the colourful, inspiring and beautiful countries I have been fortunate enough to have lived and traveled to. At the age of seven, I moved to Cocos Island with my family from Australia and then later with my own family to Cambodia, Dubai, Singapore and now Myanmar. Asia has been a wonderfully colourful, vibrant and inspiring place to live. I adore it, and draw inspiration from my travel experiences, architecture and surroundings."

All of my jewellery designs come alive after much discussion with my fine jewellers. Samples are made, we test and tweak until each piece is perfect and ready for production. I continue to develop my design style and grow as a designer. 

Please refer to our "About Us" tab at the top of our website.

Follow my jewellery design, gem hunt  and travel journey on Instagram elverdeesigns 

For Media, please submit interest in our "Media" page. 

CUSTOM PIECES

Sometimes, we may be able to source an alternative stone/s for our designs.  Let me know what you're after by submitting a note in our Contact Us page at the bottom of our website. 

You've seen something on our FB, Instagram or other SM platforms but you don't see it on our Website? Contact us. 

WHERE DO WE POST TO?

INTERNATIONAL: We ship worldwide and use Fedex 1-3 days depending on your location. International charges are SGD39 (Singapore dollars, this will convert to your local currency exchange rate at checkout). You will be sent a tracking number.  

SINGAPORE: Free courier service 1-2 days. 

*Email us for unusual delivery location requests.

CUSTOMS AND DUTY

Postal charges do not include possible taxes and duties which may be applied by customs in the country where the order will arrive to. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.

WHAT IS MY RING SIZE?

Please refer to our printable Ring Sizing Chart located at the footer of our website. For very accurate ring sizing, we recommend popping into a local jewellery shop. Ask them to size the exact finger you wish to wear your ring on (left and right hands are not always the same size). Takes about 1min. Tell us the size reference you have, it may be a letter, or a number. We will advise on the size you need to buy on our website.  

SOLD OUT ITEMS

We are a boutique business and do not manufacture items in mass produced quantities. We hand make each piece and if we have sold out of a design or size you need, the item may be available to pre-order. Many of our pieces are very popular and may sell out of some sizes, or stone colours quickly. Contact us as soon as possible natalie@elverdesigns.com 

Talk to our designer on WhatsApp +95 9793 106315 from any location.

RETURNS

Please refer to our RETURNS policy at the footer of our website.

MORE QUESTIONS?

Contact us at info@elverddesigns.com 

Elverd Designs on @Instagram

As Seen In

As Seen In
As Seen In
As Seen In
As Seen In
As Seen In
As Seen In

[powr-social-feed id=5c84e0e1_1467863006973]