Shipping & Returns
All Singapore and international customers can enjoy standard shipping on us! That's right, we will hand-make, pack and send your gorgeous Elverd Designs goodies for free. For our Singapore and Yangon customers, your precious pieces will be delivered by hand to your doorstep, or a selected address for gift items. For our international customers, we will mail to your selected address at no charge. You will be provided with a tracking number and an expected delivery date. Please provide us with a weekday address if you will not be at home to receive and sign for your delivery. Allow 2-3 weeks. We custom make each item just for you and we are proud of our exceptional quality and service. If your purchase is intended as a gift. Let us know in the notes area at "checkout". We will take care of the wrapping, card and message.
URGNT DELIVERY OPTION
We understand that sometimes you just can't wait and must have your purchase as soon as possible. Or perhaps you are purchasing a birthday or an anniversary gift. Select our FedEx postal service option at checkout, and we will speed post to you or that special someone. We charge a flat fee of SGD35 (approx. USD24). Allow 2-5 days. *Provided we have the product available*. We will pack and ship your order overnight and you will be provided with a tracking number. Please provide us with a weekday address if you will not be home to receive and sign for your delivery. If your purchase is intended as a gift. Let us know in the notes area at "checkout". We will take care of wrapping, card and message.
NO ISSUE RETURN
We pride ourselves on our exceptional customer service and product quality and we want all of our customers to be delighted with their purchases. We are happy to offer a no issue 14 day exchange or store credit. Provided your item(s) have not been worn, are not damaged or scratched, and returned to us in the items original packaging. We will be happy to exchange or offer a store credit. Contact us within 7 days of receipt of purchase to request a returns/exchange approval.
Returned item(s) must be sent via registered post at the cost of the customer and in its original packaging. Returned items must be sent within 14 days of receiving your item(s). Jewellery must not be worn, damaged or scratched in anyway. All our jewellery has been quality checked and carefully packed before being posted. Items must be returned in it's original packaging. Wrong ring size? We offer a one-time-only free of charge exchange on rings. When possible, we will exchange immediately if we have the item available. If not, we will hand-make you another item. Please contact us directly. *Elverd Designs takes no responsibility for goods that are returned and may become lost during transit. Please return items to us via registered post. *All our jewellery is hand-made and we do our very best to ensure our images are a true representation of your purchase. Please note that monitor differences and actual stone colour may vary due to the individual nature of natural gemstones. We think that is what makes them even more beautiful!