Shipping & Returns
Singapore: Free courier service to your door. 1-2 days. Select Singapore shipment at checkout for this free service.
International: $39 fee for all shipments with no min or max order size. We use Fedex for all our international shipments. You will receive a tracking number. 2-3 working days, depending on your location and order time. Select international shipment at checkout.
*Please provide clear and complete delivery address details in your order, including a day time contact number with area code.
NO ISSUE RETURN
We pride ourselves on our exceptional customer service and product quality and we want all of our customers to be delighted with their purchases. We are happy to offer a no issue 14 day exchange or store credit. Provided your item(s) have not been worn, are not damaged or scratched, and returned to us in the items original packaging. We will be happy to exchange or offer a store credit. Contact us within 7 days of receipt of purchase to request a returns/exchange approval.
Returned item(s) must be sent via registered post at the cost of the customer and in its original packaging. Returned items must be sent within 14 days of receiving your item(s). Jewellery must not be worn, damaged or scratched in anyway. All our jewellery has been quality checked and carefully packed before being posted. Items must be returned in it's original packaging.
WRONG RING SIZE?
We offer a one-time-only free of charge exchange on rings. When possible, we will exchange immediately if we have the item available. If the item is sold out. We will happily make another. Please contact us directly. *Elverd Designs takes no responsibility for goods that are returned and may become lost during transit. Please return items to us via registered post.
*All our jewellery is hand-made and we do our very best to ensure our images are a true representation of your purchase. Please note that phones and PC monitors may very colours slightly. Natural gemstones are all individual and may vary in shade from one piece to another. We embrace these differences that Mother Nature has created, and we think this is what makes them even more beautiful! We encourage you to embrace these individual characteristics in our pieces and feel happy knowing you own a beautiful piece that is truly unique.